Our Shops
Where are your shops?
We have 2 shops in Los Angeles:
SILVER LAKE FLAGSHIP & CAFE
2912 Rowena Ave., Los Angeles, CA 90039
CULVER CITY at PLATFORM
8850 Washington Blvd., Suite 101 Culver City, CA 90232
What are your shop hours?
SILVER LAKE FLAGSHIP & CAFÉ
Monday–Friday: 7:30 AM–6:00 PM
Saturday–Sunday: 8:00 AM–6:00 PM
CULVER CITY AT PLATFORM
Open daily: 8:00 AM–6:00 PM
Follow us on Instagram to find out about upcoming Holiday Hours!
Do you still have a shop in Japan?
Not at the moment. We had a Shop-in-Shop for the launch of editorial darling CPCM, located in Shibuya, Tokyo. Our pop-up engagement ran from November 2015-February 2016.
Shipping
How quickly will my order ship?
Processing times vary depending on product availability and the items in your order. Once your order ships, you’ll receive an email with tracking information.
Please visit our Shipping Page for current processing and delivery estimates.
How much will shipping cost?
Available shipping methods and costs are calculated at checkout based on your order and destination. Any applicable free-shipping offer will appear automatically at checkout.
For additional information, please visit our Shipping Page.
Where does Broome St. General & Co. ship?
Shipping availability and rates are shown at checkout based on the delivery address and items in your order. If your destination is not available at checkout, please contact thehomie@broomestgeneral.com before placing your order.
My Order
Can I cancel or change my order?
Please contact thehomie@broomestgeneral.com as soon as possible with your order number. We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or shipped.
What if my order arrives incorrect, damaged, or defective?
Wow. That would be a tremendous fail. Please email us thehomie@broomestgeneral.com to make it right!
Do you offer exchanges for faulty items?
Definitely let us know asap by emailing thehomie@broomestgeneral.com and we'll handle it asap!
Can I return my online purchase one of your shops?
At this time we are unable to process online returns in-store. There will be about a 2-3 day delay in return processing when bringing an online return to the shop.
Please Log-in to your account to start the process and we'll help you from there!
Do you offer price adjustments?
At this time we do not offer retroactive price adjustments.
We will occasionally have special promotions and end of season sales so please create an account hereto sign up to receive information about those events!
Can I modify or add items to an order that has been placed?
If we have not shipped your original order, please place an additional order so that we can combine both shipments and send us an email to thehomie@broomestgeneral.com with your order numbers.
Can I pick up my items in stores?
In-store pickup is available for a majority of our items and is dependent upon stock availability. If an item is unavailable at your selected store, please note the item must be removed in order to proceed with checkout for in-store pick up. Unfortunately at this time we are not able to offer in-store pick-up and online fulfillment in a single order.
Returns
What is your Return Policy?
If you are not completely satisfied with your online purchase, we accept returns on select items within 7 days of receipt. Please view our RETURN POLICY to see if your items are eligible for a refund.
Items must be postmarked by the 7th day to be eligible for a refund. Please Log-In to you account to begin a return for your order.
How do I return my something from my order?
Log-in to your account to initiate the return process. Returns must be post-marked within 7 days of receiving your item(s).
You can print and download your return label from your account.
Carefully pack your item(s) in the original packaging (including protective wrap and outer box) and include your completed return form.
For more information please view OUR RETURN POLICY.
Do you offer Free Returns?
We wish we could! But as a small Mom & Pop, we cannot offer free return shipping just yet. The cost of shipping your item back to us will be deducted from your refund amount.
Are there items that I can't return?
The following items are Final Sale: custom orders, pantry/ edible items, ingestible-wellness, make-up, vintage items, flash sale or promotional items, furniture, artwork, books, sale items, and certain lighting and cannot be returned for a refund.
All Jewelry purchases are non-refundable and qualify for an electronic store credit or exchange only. If you'd prefer to have a credit to one of our physical store locations, please contact us thehomie@broomestgeneral.com.
Can I bring my items one of the stores to return?
We'd love to make that happen... but our online orders are processed separately from our shops. Please Log-In to your account to initiate your return and we'll take it from there!
Contact & Inquiries
Are you hiring?
OMG. Yes! We're growing and there are some exciting opportunities in the pipeline. Please check our Careers Page for current openings. You can also email us at jobs@broomestgeneral.com if you'd like to introduce yourself!
I've got a line that I think will be a great fit for your shop. Who should I reach out to?
Wow- We're honored! Because we carry products across every category, we get a lot of submissions. The best way to make sure we know about you is to send an email to submissions@broomestgeneral.com.
I need a little more help with my order. Can I call someone?
At the moment we don't have a dedicated customer service line. Please chat with us on our site or shoot us an email customerservice@broomestgeneral.com and we'll get back to you within 24 hours.
