GENERAL DOMESTIC SHIPPING:
All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.
Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS, USPS & FedEx due to COVID-19, increased shipping volume or inclement weather which is out of our control. Please note shipping rates are calculated based on the original retail price/full order value. Standard Shipping time is Ground, 3-8 days. All shipping costs are non-refundable.
Domestic & Expedited shipping costs are calculated as follows:
|ORDER TOTAL||STANDARD||EXPEDITED (2-DAY)|
|$0 to $60||$8.95||from $30.00|
|$61 to $175||$14.95||from $45.00|
|>$175||Free Shipping||from $65.00|
Please note: Shipping rates are calculated based on the full retail order total.
We only ship to PO boxes via USPS at this time for standard shipping.
We offer expedited shipping for domestic orders within the 48 contiguous states. By selecting expedited shipping at checkout, your in-stock orders will arrive within 2-3 days if placed by 9am PST, Monday through Friday (excluding weekends & holidays). If your order is placed after 9am PST, orders will ship the next day and you will receive your order within 3-4 days. Oversized or large furniture items are not eligible for expedited shipping. Due to high shipping volumes and demand, please note that shipping carriers are experiencing delays nationwide. Broome Street General Store will not be held responsible for carrier delays due to weather and/or other circumstances out of our control.
At this time we do not offer shipping outside of the contiguous 48 states. To arrange international delivery, we recommend using a freight forwarding company that will ship to your country or state. Please note customers are responsible for all import taxes, duties, carrier fees and customs declarations.
We do not offer Local Delivery in Los Angeles at this time. If you would prefer to have a courier pick up your items, please select In-Store pick-up and provide the courier with a digital receipt for your order to be released.
In-store pickup is available for a majority of our items and is dependent upon stock availability. If an item is unavailable at your selected store, please note the item must be removed in order to proceed with checkout for store pick up. Unfortunately at this time we are not able to offer store pick-up and online fulfillment in a single order. Should your order contain items such as large furniture pieces, artwork, or select lighting, please proceed with shipping as your delivery method.
Most items ship within 5-7 business days. We update our website with estimated shipping time frames as often as possible, should your item not be within this time frame. Please note that all lead times are approximate and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times for custom items are strictly quoted as production time only and do not include transit time. Please allow an additional 1-2 weeks for delivery. If multiple items are ordered together, the full order will ship once all items are completed. To check on the status of your order at any time, simply log into your account.
BACK ORDERED ITEMS:
In stock items ship within 5-7 business days. If an item is backordered but you were still able to add it to your cart, we will reach out to you with an estimated date of restock and the item will ship free of charge. If you wish to cancel the item, you will receive a full-refund for back-ordered items. In some cases, an item may be cancelled if it is no longer being restocked, or if the lead time exceeds more than 30 days.
DOMESTIC FREIGHT SHIPMENTS:
Standard freight shipments are not able to ship to Hawaii or Alaska. Please call for a quote to ship to those states. Additional shipping charges may occur when shipping freight items to the following states: MT, WY , ND, SD, NE, MA & KS. These additional charges may be sent after you make your purchase.
CUSTOM FURNITURE AND OVERSIZED ITEMS:
Broome Street General Store furniture and oversized items will be shipped via freight carriers which have extended processing and delivery times. The quoted lead time for custom furniture reflects the production and processing time of the item before it leaves our warehouse in Los Angeles. Once the item has reached our warehouse, the item will ship within 1-3 weeks.
Once your order has been processed, you will receive an email regarding your shipment and carrier. Most carriers schedule deliveries Monday through Friday between 9-5pm. Rural areas may have reduced delivery windows due to limited routes and may take longer than usual. Your freight carrier will contact you within 1-2 days of delivery to finalize delivery, typically with a 4-hour window.
Please note that if your order contains multiple made-to-order/custom items with varying lead times, delivery will be consolidated into one shipment with the latest quoted lead time. Should you prefer to receive your items in separate shipments, please note this will incur an additional delivery fee. Please contact us for a quote at firstname.lastname@example.org. Select custom furniture is delivered via white glove delivery service which includes a two-man delivery team, in-home placement in the room of your choosing, and removal of any packaging. Please note, our white glove delivery service does not include the removal of any existing furniture. Please ensure the space is prepped for placement of your order prior to delivery.
It is the responsibility of the buyer to ensure that the finished product will fit inside entry points upon delivery of the item. Broome Street General Store will not be held responsible if the piece does not fit into the buyer’s home. If this situation occurs, customers are subject to a 20% restocking fee for the returned item pending approval from Broome Street General Store, in addition to any return shipping costs. All custom jewelry & furniture is final sale and not eligible for return.
Broome Street General Store does not have an in-house delivery service. All shipments and deliveries are carried out via third party delivery companies.
We ask that you inspect your items upon delivery and provide a signature upon receipt. Broome Street General Store will not be held responsible for any damages after the item(s) have left our showroom/warehouse. It is the responsibility of the recipient to inspect all items before signing the bill of lading or allowing the driver to leave. Should any transit damage be discovered please contact us immediately and notate in thorough detail on the bill of lading. Should you discover any damage after the delivery has been accepted without notating on the bill of lading we will not be able to file a damage claim with the appropriate company.Broome Street General Store will happily accept responsibility for defective or damaged products if it is determined to be a manufacturing issue.