GM, Retail Operations

GM, RETAIL OPERATIONS

The GM will execute & develop Retail Management Strategy for Broome St. General Store Brick & Mortar locations and report directly to our CEO.  You will oversee all aspects of Retail Operations (Front-of-House and Back Office) balancing premium customer service with profitability. Identify business development opportunities beyond current organizational thinking. Uphold core company values… Family. Coffee. Freedom.

 

Front of House Operations
Daily Management of Employees & Contractors | Leads by example, providing direct customer service, mentoring/training and staff planning

• Direct Management of Team Leader(s) and Oversee all Retail Employees
• Responsible for HR, Recruiting, Development & Performance Management
• Build and direct a cohesive team of individuals with a strong work ethic, common sense and integrity
• Manage all Contractors & Agencies for Retail Projects
• Manage relationships with vendors, designers and key brands

Customer Service & Sales
A focus on the customer, providing an end-to-end experience that is Natural, Sophisticated & Intriguing

• Maintain and create retail environments that foster a refined yet inviting atmosphere; where our team and customers alike are inspired
• Build rapport & establish relationships with customers rooted in warmth & sincerity
• Deliver premium value to the customer through exemplary service that is individualized and anticipates needs

Support & Develop marketing efforts to drive Customer acquisition, loyalty, retention and conversion

• Create & implement process for “Clientele-ing” and manage Customer Database
• End-to-End management of digital and direct marketing campaigns
• Plan and execute email marketing, social media and promotional calendars, ensuring these support brand and sales objectives
• Spearhead special event production and manage associated ROI

Back Office Operations
Manage all aspects of Retail Inventory Management, Purchasing & Receiving

• Analyze Monthly Sales Performance for Retail and Café, work closely with Bookkeeper to deliver monthly P&L by Department
• Manage monthly Retail & Café Operating Budget
• Develop strategies for driving key metrics and growth
• Direct, manage & hone current Retail Processes focused on the customer experience, while driving profitability
• Provide expertise on current Retail industry best practices and propose new operational, sales, marketing and technology initiatives
• Oversee all POS & Software integrations and updates, research & launch technologies and ensure IT is optimized across all functionalities

Ecommerce Business & Digital Media Support

• Support all activities related to ecommerce (data collection, inventory management, POS/software integration, promotion & marketing, etc.)
• Coordinate all orders sent to Retail Locations for fulfillment.
• Manage pick-up of ecommerce orders, returns & customer service needs

• Bachelor Degree preferred
• 3 years minimum experience in a managerial role with direct reports (in a customer service business is preferred)
• An Entrepreneurial Mindset with an extra dose of Integrity and Common Sense
• Excellent written & oral communication skills
• A track record of driving results
• An interest in travel, coffee and/or design
• The flexibility to work in an owner’s role, which may include evenings, weekends and holidays and thrive in a fast-paced, diverse and challenging work environment
• The humility to work in an owner’s role, which may include long days of work/travel and honestly, having to maintain the toilet in some capacity

OUR IDEAL CANDIDATE IS SOMEONE WHO

• Is conscientious, dependable, motivated and takes pride in their work
• Displays a strong work ethic, positive attitude and integrity
• Thinks strategically with the ability to multi-task and prioritize business initiatives
• Has a strong attention to detail balanced with “big picture thinking”
• Receives and delivers feedback constructively
• Has excellent organization and communication skills
• Meets strict deadlines while managing multiple projects in an efficient and autonomous manner
• Demonstrates good judgment, common sense and knows how to troubleshoot
• Is excited to learn and be apart of a creative team and work with diverse levels of personnel in a fast paced, multi-functional environment
• Understands and upholds our brand integrity and identity in and out of the workplace

COMPENSATION & BENEFITS INCLUDE:

• Annual Base Salary plus Sales Commission
• Annual Merit Based Bonus
• Living & Wardrobe Allowance
• Health Insurance, Paid Vacation & Sick Days
• Founder’s Discount

TO APPLY:
Please send cover letter and resume to jobs@broomestgeneral.com with "GM, Retail Operations Application" in the subject line.